Shipping policy

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from VP E-Shop.

1. About Us

VP E-Shop is operated by VP SOFTWARE SOLUTIONS PRIVATE LIMITED, a company incorporated under the laws of India.

Registered Office Address:
2nd Floor Phase-3, No. S101 Door No. 769 Suite No.326,
Spencer Plaza, Mount Road, Anna Salai,
Chennai, Chennai, Tamil Nadu – 600002

CIN: U62013TN2025PTC185823
Email: business@vpsoftware.in

VP E-Shop sells clothing and apparel for men and women through its online platform.

2. Shipping Locations

  • We currently ship products across India.

  • At this time, we do not offer international shipping.

3. Order Processing Time

  • Orders are typically processed within 1–3 business days after order confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of high order volumes or unforeseen circumstances, processing times may be extended.

4. Shipping Time and Delivery

  • Estimated delivery time is 3–7 business days from the date of dispatch.

  • Delivery timelines may vary depending on the customer’s location, courier partner, and external factors.

  • Shipping timelines provided are estimates and not guaranteed.

5. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Any promotional free-shipping offers are subject to terms mentioned on the website at the time of purchase.

6. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS, where available.

  • Customers are responsible for tracking their shipment using the provided tracking information.

7. Delivery Attempts

  • Courier partners may attempt delivery multiple times.

  • If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept delivery, the order may be returned to us.

  • Additional shipping charges may apply for re-shipping returned orders.

8. Address Accuracy

  • Customers are responsible for providing accurate and complete shipping details.

  • VP E-Shop is not responsible for delays or delivery failures caused by incorrect or incomplete address information.

9. Delays and Service Interruptions

VP E-Shop shall not be held liable for delivery delays caused by:

  • Courier or logistics partner delays

  • Natural disasters, weather conditions, or acts of God

  • Government restrictions, strikes, or lockdowns

  • Technical issues beyond our control

10. Damaged or Missing Packages

  • If a package is received in damaged condition, customers should contact us within 48 hours of delivery.

  • Any claims for missing items must be reported within 48 hours of delivery confirmation.

  • Supporting evidence such as photos or unboxing videos may be requested.

11. Risk of Loss

  • Risk of loss and ownership of products pass to the customer upon successful delivery.

12. Changes to Shipping Policy

VP E-Shop reserves the right to modify this Shipping Policy at any time without prior notice. Updates will be effective immediately upon posting on the website.

13. Contact Information

For shipping-related questions or concerns, please contact us at:

Email: business@vpsoftware.in